Rai Kumar Alok <br/><br/>
Customer Relationship Management 

 - 2 
 - New Delhi  PHI Learning   2013 
 - 501 
<br/><br/><label>ISBN: </label>978-81-203-4695-6 
<br/><br/><label>Dewey Class. No.: </label>658.812 Q13 RAI