Jain Naveen Chand <br/><br/>
Encyclopedia of Customer Relationship Management 

 - 01 
 - New Delhi  AITBS Publishers  2003 
 - 410 
<br/><br/><label>ISBN: </label>9788174733726 
<br/><br/><label>Dewey Class. No.: </label>658.81203 P03 JAI