00355nam a22001457a 450000500170000002000180001704100120003508200220004710000220006924500530009125000070014426000380015130000080018936500120019720260516140658.0  a9788174733726  aEnglish  a658.81203 P03 JAI  aJain Naveen Chand  aEncyclopedia of Customer Relationship Management  a01  aNew DelhibAITBS Publishersc2003  a410  b1200.00