"Sasser, Earl W" <br/><br/>
"Management of Service Operations: Text, Cases and Readings" 

 - \\197900ENGGPSX 
 - Allyn and Bacon  1979  London 
 - xv+734p 
<br/><br/> includes index and biblioraphy 
<br/><br/><label>ISBN: </label>205061044