"Friedman, Lee A" <br/><br/>
Zero Defect Marketing: the Secrets of Selling High Tech Services 

 - \\197000ENGGPSX 
 - Dow Jones Irwin  1970  Homewood 
 - xii+275p 
<br/><br/> includes index and biblioraphy 
<br/><br/><label>ISBN: </label>155623001X