"Anupindi, Ravi" <br/><br/>
Managing Business Process Flows: Principles of Operations Management 

 - \\201303ENGGPSX 
 - Pearson   2013  New Delhi  
 - 334p.  
<br/><br/> includes index and biblioraphy 
<br/><br/><label>ISBN: </label>9.79E+12