000 00414nam a2200145Ia 4500
008 180713s9999 xx 000 0 und d
082 _a658.4095 M1
100 _a"Mannering, Karen "
245 0 _aDealing With Difficult People Easily
260 _aEdinburgh
260 _b Hodder
260 _c2011
365 _b99
942 _cBK
999 _c111249
_d111249