000			00416nam a2200145Ia 4500
008			180713s9999 xx 000 0 und d
082			_a658.562 B4:1
100			_a"Besterfield, Dale H "
245		0	_aTotal Quality Management
260			_aNew Delhi
260			_b Pearson
260			_c2004
365			_b699
942			_cBK
999			_c114372 _d114372