000 00424nam a2200145Ia 4500
008 180713s9999 xx 000 0 und d
082 _a658.8 W16
100 _a"Wirtz, Jochen "
245 0 _aServices Marketing (people Technology Strategy)
260 _aLondon
260 _b Dorling Kindersley
260 _c2018
365 _b799
942 _cBK
999 _c114463
_d114463