000 00390nam a2200133Ia 4500
008 210917s9999 xx 000 0 und d
082 _a510.78 .G33
100 _aGreen, Jack A
245 0 _aCall Centers Technology and Techniques
260 _aDelhi
260 _b Thomson
260 _c2008
942 _cCD
999 _c152210
_d152210