000 00469nam a2200181Ia 4500
008 180424s9999 xx 000 0 und d
020 _a471590770
084 _a642.56 M1
100 _a"Marvin, Bill"
245 0 _aFrom Turnover to Team Work : How to Build and Return a Customer
250 _a\\199400ENGGPSX
260 _aJohn Wiley
260 _b1994
260 _cNew York
300 _axiv+200p
500 _aincludes index and biblioraphy
942 _cBK
999 _c57180
_d57180