| 000 | 00445nam a2200181Ia 4500 | ||
|---|---|---|---|
| 008 | 180424s9999 xx 000 0 und d | ||
| 020 | _a8129711346 | ||
| 084 | _a658.834 A4 | ||
| 100 | _a"Allen, Derek R" | ||
| 245 | 0 | _aCustomer Satisfaction Research Management | |
| 250 | _a\\200500ENGGPSX | ||
| 260 | _aPearson | ||
| 260 | _b2005 | ||
| 260 | _cNew Delhi | ||
| 300 | _a248p. | ||
| 500 | _aincludes index and biblioraphy | ||
| 942 | _cBK | ||
| 999 |
_c73310 _d73310 |
||