000 00453nam a2200181Ia 4500
008 180424s9999 xx 000 0 und d
020 _a812032935X
084 _a658 G36
100 _a"Glynn, William J"
245 0 _aUnderstanding Services Management
250 _a\\200600ENGGPSX
260 _aPhi Learning Pvt Ltd
260 _b2006
260 _cNew Delhi
300 _a486p.
500 _aincludes index and biblioraphy
942 _cBK
999 _c75247
_d75247