| 000 | 00442nam a2200181Ia 4500 | ||
|---|---|---|---|
| 008 | 180424s9999 xx 000 0 und d | ||
| 020 | _a9812548920 | ||
| 084 | _a510.78 G228 | ||
| 100 | _a"Green, Jack A" | ||
| 245 | 0 | _aCall Centers Technology & Techniques | |
| 250 | _a\\200300ENGGPSX | ||
| 260 | _aVijay Nicole | ||
| 260 | _b2003 | ||
| 260 | _cChennai | ||
| 300 | _a276p. | ||
| 500 | _aincludes index and biblioraphy | ||
| 942 | _cBK | ||
| 999 |
_c82886 _d82886 |
||