| 000 | 00424nam a2200181Ia 4500 | ||
|---|---|---|---|
| 008 | 180424s9999 xx 000 0 und d | ||
| 020 | _a9.78E+12 | ||
| 084 | _a658.834 C5 | ||
| 100 | _a"Cook, Sarah" | ||
| 245 | 0 | _aCustomer Care Excellence | |
| 250 | _a\\201106ENGGPCX | ||
| 260 | _aKogan Page | ||
| 260 | _b2011 | ||
| 260 | _cLondon | ||
| 300 | _a278p. | ||
| 500 | _aincludes index and biblioraphy | ||
| 942 | _cBK | ||
| 999 |
_c94082 _d94082 |
||