000 00435nam a2200181Ia 4500
008 180424s9999 xx 000 0 und d
020 _a8126509139
084 _a658.834 K2
100 _a"Kumar, V"
245 0 _aCustomer Relationship Management
250 _a\\200600ENGGPCX
260 _aWiley India
260 _b2006
260 _cNew Delhi
300 _a323p.
500 _aincludes index and biblioraphy
942 _cBK
999 _c98888
_d98888